Posted 17 October 2006 - 04:09 PM
je viens de recevoir un mail de leur part
Hi Sebastian,
We are very sorry about the mix-up on the ship to address.
Your pre-orders have been going into our order system as a one time ship to France. This procedure is risky, because someone here has to manually put in the one time ship to address on the order when processing the shipment of pre order items. I have put the following address in your file as your regular ship to address, since it appears that all of your orders are shipped to this address anyway: Nicolas Bal, Rue xxx, Ugine, France 73400.
This sytem is automated, works very well, and should eliminate this shipping problem from occuring again.
Once again we apologize.
John
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